We know it is a hard time while waiting for the parcel, therefore, we have concentrated a lot on making sure the items get delivered to you as quickly as possible.

                                                            Delivery             Confirmation           Processing                Shipping   

Confirmation

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after confirming. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

 

Processing

It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.

 

Shipping

 

To the Continental United States


Expedited Shipping: 7 business days 
FREE Expedited Shipping on orders $42+

SERVICE ORDER COST  SHIPPING TIME(BUSINESS DAY)
STANDARD 15-UP FREE AVG 12
EXPEDITED 15-42 4 AVG 7
EXPEDITED 42-UP FREE AVG 7
EXPRESS 80-UP FREE AVG 3

 

 

SHIPPING TO United Kingdom

SERVICE COST  SHIPPING TIME(BUSINESS DAY)
STANDARD FREE 7-14 
EXPRESS 13 AVG 3

 

SHIPPING TO Australia

SERVICE COST  SHIPPING TIME(BUSINESS DAY)
STANDARD FREE 7-14 
EXPRESS 11 AVG 3


 

The shipping information of other countries or regions will inform you in the settlement page.

 

Delivery

Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out.  We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review. 

Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.

 

Important Notice:

  1. Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and EMS times have been affected. 
  2. Processing time: In order to guarantee the quality of our products, Charmo has prepared your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.