*order number, the question you have and the photos of the product if necessary
*a photo of the barcode on the plastic bag
(Eligible items must be returned in their original condition – not worn, washed– and returned in original packaging)
2. Get authorization from Customer Service
3. Get coupon or refund
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
4. Take your refund/exchange when the package is received.
5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
Please note the following product return requirements:
If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Charmo is responsible for shipping the wrong item/ size.
Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 15 days of receiving the product for a refund(shipping fees are non-refundable) of the product cost.
If you would like to exchange size or refund, please contact us within 15 days of receiving the product for exchange or refund.
Please note that we don't accept returns after the 15 day timeframe. If an item is sent back after the 15 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution. After this time, the refund time-frame is as below: Paypal account refunds: Up to 48 hours Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
9570 Santa Anita Ave #B, Rancho Cucamonga, CA 91730
Please return to the address after getting authentication from our customer service (We will gladly accept your unworn/unwashed items) . Please do not ship the item to the address directly without authentication otherwise it will return back to you.
Please give back your tracking number after you sending it out.( pls send us the tracking number within 7 days, after that time we will not process it.)