We know it is a hard time while waiting for the parcel, therefore, we have concentrated a lot on making sure the items get delivered to you as quickly as possible.
Delivery Confirmation Processing Shipping
Confirmation
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after confirming. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
Processing
It normally takes 1-3 business days for us to process your order. Please note that this does not include holidays and weekends.
Shipping
1. SHIPPING To the Continental United States
FREE Shipping on orders $39+
| SERVICE | ORDER | COST | SHIPPING TIME(BUSINESS DAY) |
| STANDARD | < $39 | $6.99 | AVG 12 |
| STANDARD | ＞$39 | FREE | AVG 12 |
| EXPEDITED | ＞$0 | $19 | AVG 5 |
2. SHIPPING TO United Kingdom
FREE Shipping on orders $39+
| SERVICE | ORDER | COST | SHIPPING TIME(BUSINESS DAY) |
| STANDARD | < $39 | $6.99 | AVG 14 |
| STANDARD | ＞$39 | FREE | AVG 14 |
| EXPEDITED | ＞$0 | $19 | AVG 5 |
3. SHIPPING TO Australia
FREE Shipping on orders $39+
| SERVICE | ORDER | COST | SHIPPING TIME(BUSINESS DAY) |
| STANDARD | < $39 | $6.99 | AVG 14 |
| STANDARD | ＞$39 | FREE | AVG 14 |
| EXPEDITED | ＞$0 | $25 | AVG 7 |
The shipping information of other countries or regions will inform you in the settlement page.
Delivery
Your tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
Important Notice:
- Due to customs clearance times getting progressively longer, e.g. due to more stringent security checks, please be advised that Standard Rate Shipping and EMS times have been affected.
- Processing time: In order to guarantee the quality of our products, Charmo has prepared your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Return & Exchange Policy
1. Email our customer service: service@mycharmo.com
Including:
*Order number, the question you have and the photos of the product if necessary.
*A photo of the barcode on the plastic bag
2. Get authorization from Customer Service:Charmo facebook page is available too.
3. Get exchanges or refunds
*Tracking number is required to complete the return. It will facilitate for us to track your return status and process your return.
4. Take your refund/exchange when the package is received.
Please note the following product return requirements:
- Charmo's Responsibility:
- If our company is responsible for the issue, we will allow a return to our warehouse for a refund or an exchange.
- Once we receive the item, we will refund in full the original product price and its shipping or resend for free a replacement at our expense. This solution is only when Charmo is responsible for shipping the wrong item/ size.
2. Customer's responsibility
- Incorrect order(size of the item)
If the customer has ordered an incorrect size or product, we can also allow a return. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping fees are non-refundable.
- Unwanted item
If the customer decides that they no longer want the item or simply want to exchange the item, they can report this to us within 30 days of receiving the product for a partial refund of the product cost.
Compensation time-frame:
For returned items or items for exchange, we will need 1-3 business days upon receiving your item(s) to process the solution.
After this time, the refund time-frame is as below:
Paypal account refunds: Up to 48 hours
Credit card refunds: Between 3-5 business days
Please contact us for further help. We will do our very best to help you and reply to all messages within 24 hours.
Charmo Men UPF50+ Color Block Neoprene One Piece Diving Wetsuit
Easily adjust to your comfortable size with an adjustable collar. This Neoprene One Piece Diving Wetsuit designed with snug fit sleeves, but easy to put on and take off with zippers. The smooth skin cuffs stick to your wrist and ankle, minimizes water coming in. The Premium Neoprene Material is super stretchy neoprene double-lined with elastic nylon, flexible, soft, and comfortable. The zipper is at the back, very easy, and convenient to put on and take off. There are Anti-abrasion Pads on the Knees which the fabric is tougher than standard, it's much more durable and can offer better protection for your knee.
- Clothing Type: One Piece Diving Wetsuit
- Fabric: Chlorine Resistant, UPF50+, Premium Neoprene
- Material: 90% Neoprene + 10% Nylon
- Thickness: 3mm
- Sleeve length: Long Sleeve
- Elasticity: Elastic
- Features: Back Full Zipper, Color Block
- Product Number: 9155
